RETURNS & REPLACEMENTS
If your goods have been damaged in transit, you should retain the packaging and inform us within 48 hours of receiving the item, giving as much information as possible. All damaged or faulty goods will be replaced with an equivalent product where possible, or a full refund will be given. Replacement part(s) will be send back to the address you provided. If the goods were incorrectly manufactured or supplied, we will provide a replacement or refund after receiving returned items to our address. If within 14 days of receiving your order you decide it is no longer required, email or call to obtain a returns reference and return instructions. Items must be returned unused in their original undamaged packaging for a refund. All returned items are subject to a 20% re-stocking fee. No returns can be processed after 14 days of purchase. Returns within 14 days of purchase require a return authorization (RA) number. Any returns without an RA number will not be accepted.
PRO-FIBER RACING SOLUTION will not offer a refund or accept returns in the following situations:
– Items that have been damaged due to incorrect installation.
– Installation problems where fairings or part installations have not been carried out by a licensed motorcycle repair service.
– No returns on special order items.
What are special order items? Special order items are bespoke items which are not in our regular stock in our online shop.
DAMAGES DURRING TRANSPORT
Inspect all parts carefully upon receiving parcel. PRO-FIBER RACING SOLUTION inspects all parts before they leave the warehouse to ensure that only quality parts are sent out. PRO-FIBER RACING SOLUTION is not responsible for damages incurred through shipping. However, all postal services provide insurance. Please report any damaged parts immediately to your shipping currier and contact us by email. We will help you to resolve problem and arrange for replacement.
PRO-FIBER RACING SOLUTION stores customers’ names and addresses in our secure database for the purpose of delivery and placement of orders. Your personal data will never be used for any other purpose without your written consent. We take your privacy very seriously and will never sell or trade your personal information to any third party organizations.
PRO-FIBER RACING SOLUTION recommends that parts are installed by trained mechanic or bodywork specialist. Trust us, it’s worth it. Proper installation of parts is the responsibility of the customer, not PRO-FIBER RACING SOLUTION. PRO-FIBER RACING SOLUTION does not recommend that customers install parts if they have no training or experience. If you require assistance with installing your parts, contact us and we will help you as best as we can.
THIS WEBSITE/COPYRIGHT NOTICE
The owner of this website owns the copyright, trademarks and all other intellectual property rights of all material and content of this website (such as the images and text), which you may not download, copy, publish, transmit or otherwise make available by any other means. Our products pictures can be downloaded for your personal use, however they are not to be edited. PRO-FIBER logo must stay on them.